Delivery & Returns

All about our Delivery, Returns & Refunds

Delivery

 

All orders are shipped from our UK warehouse  and we offer a range of delivery options at checkout. If you have chosen a tracked service the tracking number will be sent to you in the confirmation of despatch email.
If you order before 12pm Monday- Friday, we will dispatch your order the same day.

Hassle-free returns policy

 

We are happy to refund or exchange any product*† returned within 30 days of purchase (excluding delivery charges), as long as it is returned in its original state, unused and in original packaging. Proof of purchase is required (for online orders you can use your order confirmation email or dispatch email).

 

†Exclusions -  gift vouchers, gift cards , If any products are returned that were part of a multi-buy promotion then all items must be returned.

 

*This does not affect your rights if the product is faulty or misdescribed.

 

Please send to:

Gumigem Returns Dept
C/O LF Logistics (UK) Ltd

Gateway International Freight Terminal,

Arisdale Avenue,

South Ockendon,

Essex.

RM15 5TT

All returned goods must be accompanied by a note of your details and order number.

Please note any postage incurred by returning the item(s) to us will not be refunded. If you need advice before you return an item please ring us on 01382-798070.

+Please obtain proof of postage+

International returns policy

 

Returns for products purchased from www.gumigem.co.uk and shipped outside of the UK can be done by post.

Prior to returning an international order please contact our Customer Care Team in the UK by email, phone or post. Failure to do this may result in a delay in processing your return.

1) By email: You can contact us via email by clicking on the 'contact' button in the header of the website

2) By Telephone: Call us on +44 (0) 1382-798070

3) By Post: You can write to us at the following address:

 

Customer Care Gumigem

Gemious Ltd

Dumbies Dykes

Backmuir of Liff

By Birkhill

Dundee

DD2 5QR

Scotland

Returning by post

 

To return an item you should use your local postal service at your own cost. We recommend that you obtain a proof of purchase receipt. All refunds for items returned will be credited to the original payment card and/or PayPal account.

Items should be sent in their original packaging, marked as “returned goods” to:

Gumigem Returns,
C/O LF Logistics (UK) Ltd

Gateway International Freight Terminal,

Arisdale Avenue,

South Ockendon,

Essex.

RM15 5TT

Please note: Failure to mark the parcel as “returned goods” may cause it to be held up at customs and possibly lead to a delay in your refund being processed.

 

*Exclusions -gift vouchers, gift cards. If any items are returned that were part of a multi buy promotion, all items must be returned

 

Exhibition returns policy

 

The products for sale at shows may be new, ex-display or samples.

We are happy to refund or exchange any product bought at an exhibition provided that

  • it is returned within 30 days of purchase;
  • it is returned in its original state, unused and in its original packaging; and
  • you present valid proof of purchase.

If you wish to return any item that was purchased as part of a bundle, multi-buy, or other promotion, all items forming part of that promotion must be returned.

The terms and conditions above do not affect your statutory rights.

 

Faulty or Damaged goods

 

We do our best to make sure everything works perfectly, but if it doesn’t, our customer services team are here to help. You can reach them on 01382-798070 or email help@gemious.co.uk.

Get in touch with us within 30 days of receipt of the goods  and you will be offered the choice of a repair, replacement or full refund. From 30 days after receipt of the goods until 12 months, we will arrange for a repair or replacement of the goods and, if this does not work, a refund. After the first twelve months from receipt of the goods you may be offered a partial refund, repair or replacement, depending on the product and usage. You agree to return the goods, but we will bear the return postage costs of you returning faulty or damaged goods providing they have been used in accordance with all necessary instructions.

Where possible, damage in transit should be notified within 48 hours of receipt of the goods, by contacting the customer service team.